Customer service is something that all businesses that sell things to people do. But not every customer service scheme is the same. The customer service department at Expert Vision Logistics, a third-party shipping and logistics solutions provider, shows how a department should work to stay in business.
The company is built on great customer service, and it knows it’s working because customers keep coming back year after year.
The Expert Vision Logistics has one of the best customer retention rates in the business. The business says on its website at Evolync.com, “We don’t just keep customers; we add more every day.” “Many businesses have used our knowledge to make more money, streamline their operations, and improve their customer service.”
Best Customer Service Ever
Customers at other third-party shipping companies, on the other hand, get a lot less service than customers at Expert Vision Logistics.
For instance, Ship7 users can ask for help and get it within 48 hours of doing so. When they send in a ticket, they also get an automatic email answer.
A customer service team at NyBox is available seven days a week. Customers can text or call in real time online or over the phone.
Customers can pay for things with Shipito in ways that give them “peace of mind,” and their accounts are safe.
A lot of good service is about talking to people
The key to Expert Vision Logistics’s great customer service program is talking to people. It makes sure that buyers can easily get in touch with customer service.
The business website at Evolync.com says, “We always make ourselves available and accessible to our clients, and their appreciation is clear in the feedback and reviews we receive.”
The business doesn’t tell its customers what to do; instead, it uses their comments to make services better and come up with new ones.
It also uses technology to make customers happier by putting cutting-edge software and hardware in its buildings to protect clients’ information and property.
But it’s the relationships that the company builds with its customers— which include being open and honest—that set the standard in the business.
On its website, the company says, “It may sound a little strange, but we actually recommend that potential customers look at our competitors before going with us.” “We are so sure they will find that we offer the best deals, the widest range of services, and the best customer service.”
Easy access
That’s not all the business does. A big part of the Expert Vision Logistics’s customer happiness program is making things easy for customers.
People who work with the company don’t have to go through a lot of trouble to find what they need. Everything is in one easy-to-reach place.
For instance, clients can find out about the business’s other services, like order processing, and use its knowledge in that area. The business also helps its business clients find goods, repackages them for retail sales, picks and ships orders, and takes back and credits customer purchases.
Customers can find out about the company’s quality control standards and the internal and external processes that help keep assets from going bad or getting damaged online.
And taking care of the earth is part of Expert Vision Logistics’s customer service program. The business takes part in recycling programs, looks at its operations to find ways to cut down on waste, and stops doing things that aren’t necessary and could harm the earth.
